Refund Policy

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer is responsible for the return costs.

No restocking fees

To make a return, you can contact us at

ballerzmemoryinfo@gmail.com

If your return is accepted, we will send you instructions on how and where to send your package. Items returned without a prior return request will not be accepted. Return shipping costs are the responsibility of the customer.

For any return related questions you can always contact us at ballerzmemoryinfo@gmail.com

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you purchased.